How to Lose an Art Sale

By Carolyn Edlund

Frustrated by all those potential art sales you didn’t make? Here’s why they slipped through your fingers.


No Sale


The average art sale isn’t made on the spur of the moment, on impulse or by one visit to an art website. Making a sale is quite frequently a matter of building trust, and that means staying in touch. It takes multiple contacts to even be remembered by potential collectors, and more to make sales of your work.

“I guess I’m not really all that good at follow up,” an artist confessed recently, explaining why he hadn’t sold all the work he wanted to sell. He was most likely right in his assumption, but he’s not alone.

Most professional salespeople aren’t that good at follow up either, and they are selling for a living! This revealing survey asked salespeople why they didn’t follow up with leads. The biggest reason? Fear of rejection.

And this study explains that 44% of salespeople give up after hearing “no” only once, even though it takes approximately five contacts to land a sale. In fact, only 2% of sales are made on the first meeting.

So if you are feeling badly about not getting back in touch with people who have an interest in your work, you have lot of company. But that doesn’t change the fact that you are leaving a lot of sales on the table if you don’t make a point to contact people who should be collectors of your art.

You might be thinking “Am I bothering them?” but staying in touch with people who have expressed interest in your work (and especially when they have given permission by signing up for your blog or email list) is actually sharing a positive message which they have agreed to receive.

Keeping a connection means that when the time comes that your prospective customer is ready to move forward with an art purchase, they will think of you – because they like your work, they know you from your communications, and they have come to trust you since you share a consistent and professional message. And the basics of marketing – getting people to know, like and trust you – are being developed by the program of follow up that you should be using as a cornerstone of your business.

Part of your follow up may be connecting to your prospects on social media, where they see your posts and images of your artwork in their Facebook or Twitter stream. This is a passive way to keep your work in front of them.

A more active way to stay in touch is the use of email marketing, which is the most effective tool in follow up. And the great news is that unsubscribe rates are very low for the artist community. People love artwork and they find you fascinating! Use that fact to your benefit and make a point to create clear, interesting and appealing emails on a regular basis to your prospective customers.

Ultimately, sales is a numbers game, since only a percentage of interested people will buy your work. When you regularly follow up, you increase those odds because you haven’t lost touch with your potential collectors – and you haven’t lost the sale.


Carolyn Edlund and Mckenna HallettWant to increase your own follow-up skills? Artsy Shark founder Carolyn Edlund and marketing guru Mckenna Hallett have written a comprehensive course on Email Marketing for ArtistsThis must-have guide has  cutting edge information on how to communicate with your customers and prospects to drive more sales of your work. Click below to find out more!

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  1. I look forward to checking out the course. Many of us cannot attend the workshops and the online course would be a great solution.
    Sure hope to see the “how to build an email list” section. How to get those precious emails besides doing the art festivals and having the “sign up for my newsletter” on the website and social media.

    Thanks for all the great articles – they have been super helpful and if I had known about the strategy on the business cards I could have gotten a few emails. Now I know and will use it on an upcoming event 🙂

  2. wow…5 times!!! Okay…now that I know I will do better!! Thanks you’ve inspired me!!

    • And, it takes 7-10 contacts to even be remembered by people you are marketing to. So if that sounds even more daunting, be assured that it isn’t that hard. You can keep people in the loop by using a marketing calendar to reach out to them in so many ways – invitations, emails, direct mail, social media, in-person events.

      Just take a look at the amount of contacts you receive when you make a purchase from a retailer or manufacturer. You hear a lot from them, don’t you? They know that to stay “top of mind” you must be in contact. It works!

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